Refund policy
Last Updated: September 8, 2026
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This Return & Refund Policy details the step-by-step process for automated return requests, replacements, and refunds.
1. 30-Day Guarantee & Return Window
- Eligibility Window: You have 30 calendar days from the exact date your package is marked as delivered by the carrier to initiate a return request.
- Self-Serve Return Portal: You can initiate a return directly through our automated system by logging into your customer account on trycuravia.com, navigating to your order history, and submitting a return request.
- Item Condition: To be eligible for a standard return, items must be unused, in the same condition that you received them, and in their original packaging.
2. How to Initiate a Return or Cancellation
To start a return or cancellation, please use one of the following options:
- Track Your Order Page: Navigate to the Track Your Order page on our site, enter your order details, and select Request Return or Request Cancellation.
- Self-Serve Portal: Log in to your customer account on trycuravia.com to initiate a self-serve return or cancellation request directly.
- Email Option: Contact our support team at support@trycuravia.com with your Order Number (e.g., #1001) and the reason for your request.
- Note for Damaged/Defective Items: Please attach clear photos or a short video demonstrating the issue so our team can immediately verify and approve a free replacement.
3. Damaged, Defective, or Incorrect Items
If your product arrives damaged in transit, defective, or different from what you ordered, contact us immediately at support@trycuravia.com. Upon verification, we will issue a free replacement unit or a full refund without requiring you to pay return shipping fees.
4. Return Shipping Costs & Fees
- Defective / Damaged Orders: Curavia covers 100% of replacement and return shipping costs.
- Standard Returns (Change of Mind): Customers are responsible for providing and paying for their own return shipping label when returning an item due to change of mind, personal preference, or ordering the wrong variant.
- Zero Restocking Fees: We do not charge any restocking fees ($0.00 / 0%).
- Tracking Recommendation: We strongly recommend using a trackable shipping service, as we cannot issue refunds for returned items lost in transit back to our facility.
5. Refund Processing & Timelines
- Inspection: Once your return is received and inspected by our warehouse, we will notify you via email regarding the approval or rejection of your refund.
- Payout: If approved, your refund will be processed immediately. The credit will automatically be applied to your original payment method.
- Processing Time: Banks and credit card issuers typically take 5 to 10 business days to post the refunded credit to your account.
6. Order Cancellations & Modifications
- Self-Serve Cancellation Window: Unfulfilled orders can be self-canceled directly through your customer account or the Track Your Order page within 1 hour of order placement.
- Email Cancellations: You can also request an urgent cancellation within 1 hour of placement by emailing support@trycuravia.com.
- Processed Orders: Once an order enters our automated fulfillment queue after 1 hour, it cannot be canceled mid-transit. You may return the package upon arrival following our standard return instructions.
7. Contact Us
For any questions regarding returns, refunds, or order status, reach out to our support team:
Brand Name: Curavia
Legal Entity: Curavia LLC
Customer Support Email: support@trycuravia.com
Customer Support Phone: +1 917 814 5583
Registered Corporate Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA